Support

My wallet top-up has not appeared

Bank-transfer top-ups are credited once our team has checked your payment slip, so there is a short delay between paying and seeing the balance. If it has been longer than a few hours, email us with the date, amount and the reference on your transfer.

I need to change or cancel a booking

Open the booking from your History tab and use the cancel option, or contact us and we will sort it out with you. Cancelling after a professional has been dispatched may be subject to the terms in our Terms & Conditions.

I cannot see my professional on the map

Live tracking starts once your job has been assigned and your professional is on the way, and it needs location permission granted on their device and yours. If the map stays empty after the job has started, contact us with the booking reference.

The service was not up to standard

Tell us. Every job on LuviaSpark is supervised, and we would rather fix it than have you leave it. Email us within a few days of the job with your booking reference and, if you can, a photo.

I want to delete my account

You can do it yourself from Profile → Delete Account in the app, or request it by email. Full details, including what is removed and what we are required to keep, are on our account deletion page. Resolve any remaining wallet balance with us first — deletion cannot be undone.